Return & Refund Policy

At Abbe Express, we take pride in delivering high-quality packaging solutions. If you experience any issues with your order, please review our return and refund policy below.

Order Cancellations

If you need to cancel your order, please contact us within 1 business day of placing your order. Please provide the order number and your contact information. Email our customer service team, at abbeexpress@abbe.com.au.

Refunds & Replacements

Damaged or Faulty Products

We are committed to complying with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth). If you receive a damaged or faulty product, you are entitled to a refund or replacement.

To request a refund or replacement:

Email us at abbeexpress@abbe.com.au within 48 hours of receiving your order.

Provide clear photos of the damaged or faulty items and a brief description of the issue.

We will assess the claim and arrange a resolution in accordance with the ACL.

Please note that minor imperfections that do not affect the functionality of the product (e.g., slight cosmetic blemishes) do not qualify for a refund.

Delayed or Missing Deliveries

If your order does not arrive within the estimated delivery timeframe stated on our website, please contact us at abbeexpress@abbe.com.au. We will liaise with our courier partners to track your order and provide an update. If your parcel is deemed lost in transit, we will arrange a replacement or refund.

Exclusions

• Change-of-mind returns are not accepted.
• Custom-printed or made-to-order products cannot be returned or refunded unless they are faulty / damaged.
• Products must be unused and in their original packaging to qualify for a refund or replacement.

If you have any questions, feel free to reach out to our team at abbeexpress@abbe.com.au.