Flatpack boxes are generally large and heavy items, which can attract high freight rates. Generally, we will ship with a courier for orders 1-250 units. This may change depending on the product.
For orders over 250-300 units, we can organise pallet delivery to anywhere within the country at a competitive rate. Please contact 03 9301 8833 to speak to our customer service team about you bulk older and a competitive shipping rate.
How much does shipping cost?
Are all your plain/ unprinted boxes in stock and ready for despatch?
We have a large range of unprinted boxes in stock and ready for immediate despatch. However, some of our plain unprinted packaging are not held in stock and are made to order for you.
Do you offer custom sizes?
We can make custom size boxes. However, we do not offer custom sizes in the same small quantities as our in-stock ranges. Custom size boxes will attract their own MOQ (starting from 500-1000 units) and lead times are dependent on the board grade you need.
If you are just starting out and want to keep costs low, we recommend selecting a box that we have on the site that's as close to the dimensions you need.
Can you design my artwork for me?
Yes, we certainly can. Whilst we have an easy-to-use design platform, we also offer an in-house Graphic Design service available at a minimal fee. This service takes around 3-5 business days for artwork proof from the submission of your Artwork brief and order, you will provide you with up to 2 revisions. The artwork fee is $300 ex GST.
Are there any other sizes for a particular box I like?
We have a range of predefined styles and popular sizes available online, however, if it’s not exactly the size you require, simply submit an enquiry with what you are after and we will create your ideal customised packaging.
Are the quoted box dimensions external or internal dimensions?
The quoted dimensions on a Product detail page for boxes are internal dimensions.
Some product descriptions may also include the product’s external dimension.
How to measure a box?
To measure a box, you will need to use a ruler or measuring tape to measure the length, width and height of the box. Listed dimensions are always internal dimensions and measured in millimetres.
When providing dimensions it needs to be in the correct order of Length x Width x Height. This is industry standard (L x W x H). Units are always in millimetres. The order of measurements needs to be Length x Width x Height
What’s the difference between Kraft/Brown and Clay/White stock?
Claycoat White is our recommended choice of stock when looking to make colours “pop” with exceptional quality.
Kraft/Brown is well-suited to designs that utilise dark bold colours. Using bright and vibrant colours on Kraft/Brown may dull the colour resolution.
Where are the boxes made?
All our boxes are manufactured and printed in Victoria or New South Wales, Australia. Fun fact. Abbe is an Australian family-owned and operated business for over 30 years!
Can I recycle the boxes?
Yes of course, all of our boxes are 100% recyclable. Remember to reuse or recycle.
Are your boxes made with recycled materials?
Yes, our boxes are made with both recycled and virgin papers depending on board grade.
Do you print gold (or any other colour) foil?
At present, the range available online are for print process colours (Cyan, Magenta, Yellow and Black), however for a quote on customised print and finish (i.e foiling) please submit a custom request.
Can I include white ink in my design?
At present, our digital printing process for our custom-printed mailers cannot print white ink.
If you want to include white in your design, we suggest you start with our Clay/White boxes and incorporate white in your design using “negative space” (i.e. leave the areas you want to be white as blank space).
You can also add objects and colour them white and our software will automatically turn these objects into negative space. Warning: on a brown box white objects will allow the brown colour of the box to show through.
Is my artwork printed on gloss or matte board?
Depending on the product and material you select, it will be printed on a gloss white claycoat board or a matte white board. Under Material Options on the product page, you will note the Materials attributes.
All brown boxes are matte finish.
Can I cancel an order?
Once you have completed your design, placed your order and completed payment your job enters an automated processing system and cannot be cancelled. We request you check and double-check your order before you finalise, as once the order has been placed it cannot be cancelled.
What is the tolerance of the dimensions of a box?
The Australian standard is + / - 3mm on the dimension of a cardboard box.
Do you offer bulk discounts for large orders?
We have a variety of pricing tiers to accommodate bulk orders. If you require more than the largest quantity listed, please contact us directly for a custom bulk order price. Our team can also organise logistics for bulk orders direct to your door.
What types of cardboard packaging do you offer?
We offer over 100 different styles of boxes designed to suit a wide range of needs. Our selection includes sizes from small to extra-large, as well as specialised boxes for storage, e-commerce, small business operations, and even shipping frozen goods internationally.
If you are after a specific size box not listed on Abbe Express, we are happy to accommodate custom box size orders. Please reach out to our team.
Do you offer custom printing or branding on boxes?
We offer custom printing and branding on most of our box range, from simple logo placement to more complex designs. To determine if the product you're interested in has a custom print option, click on the 'Printed*' tab on the product page.
Custom print items have a downloadable dieline for you or your designer to create custom artwork. Alternatively, our in-house design service can handle the entire process, from concept to completion.
What does "internal dimensions" mean?
Internal dimensions refer to the measurements - length (L), width (W), depth (Depth) - of the inside of a box or container. These measurements determine the amount of space available for packing items. When selecting a box, consider the internal dimensions to ensure your items will fit comfortably.
Who do you ship with?
Due to the size and weight of flat-packed boxes, we do not use Australia Post. To ensure efficient and prompt delivery, we work with a range of courier companies. For pallet deliveries, we have established logistics partners who deliver throughout Australia.
Which items ship on a pallet?
The decision to ship items on a pallet depends on the size and weight of the product.
For example, several of our products are flat-packed in batches of 25 units. Smaller orders, like 75 units, can be shipped as three separate batches of 25 units. Larger orders, such as 250 units (ten batches of 25), are more cost-effective to ship on a pallet.
This also reduces the risk of a batch getting lost in transit because everything is secured on one pallet. If your order requires shipping on a pallet, our in-house logistics team can arrange Australia-wide delivery at competitive rates.